Customer Testimonials
My experience with Valley Lexus was far better than my expectations!
My wife and I were shopping around for our first family size vehicle. We had gone to most other car dealerships to test drive and select a vehicle. Every single dealership we went to, we met a version of the “stereotypical care sales man”. I caught each in multiple lies not only about the vehicles they offer, but also lies about other dealerships and cars.
My wife and I had the pleasure of meeting Trevor Ravelli. He was very courteous, knowledgably about all aspects of cars, and just a ... Read More Facebook - Apr 29, 2025
My experience with Valley Lexus was far better than my expectations!
My wife and I were shopping around for our first family size vehicle. We had gone to most other car dealerships to test drive and select a vehicle. Every single dealership we went to, we met a version of the “stereotypical care sales man”. I caught each in multiple lies not only about the vehicles they offer, but also lies about other dealerships and cars.
My wife and I had the pleasure of meeting Trevor Ravelli. He was very courteous, knowledgably about all aspects of cars, and just a ... Read More DealerRater - Apr 29, 2025
Just purchased a used RXL from Modesto Lexus. Gabriel and Victor were both excellent to work with. I highly recommend working with both. They knew the workings of the car and assisted with programming prior to leaving the sales lot. I even received the "red bow" experience - made the final phase of this transaction so much fun!!!
Jorge was my sales person and he was so knowledgeable. I loved working with him he made me feel so comfortable especially being a woman who knows nothing about cars. Thank you Jorge for all your patience! It took me a little while to decide which car specifically I wanted but he walked me through all the differences!! Super attentive I would give him 50 stars if I could
Everything about the experience was outstanding! Purchased a 2022 GX460 Sport Package from them and had it transported to Texas. Mark Abdishou was very helpful and made this transaction very smooth. No haggle in pricing and their pricing was as good as you will find anywhere as I have shopped for 6 months. Financing was easy. Very grateful for Valley Lexus!
Great dealership, excellent sales crew, great customer service. Water, tea and coffee available for refreshment but no snacks or snack machines 👎.
My experience at Lexus with Victor Maldonado was a 10/10. It was my first time buying and he made the whole process super fun and smooth. Once again, thank you Victor!
Dealership is excellent. Service department is thorough and courteous. Workmanship is top notch. Service writer Ruben is outstanding!
I travel a lot and have been to Lexus service departments all over the country. This experience was by far the best! Fast, easy, friendly. Thank you
Tim was terrific. So helpful and worked hard at getting me what I wanted. Thank you
Sale guy Victor was very pleasant. Finance manager Saturday 3/9/24 was awful. Bad attitude, offensive and abrupt. I purchased my Lexus at Pleasanton Lexus. Great service and excellent customer service.
Gary at valley lexus is awesome. I purchased my car from LA, and after some time I got ppf done to it. Later on, I noticed some blue dots on my trunk. Not sure if the wind brought some paint towards my car , but I was upset and frustrated. I called Gary, and he took care of my car with their paint shop. They detailed it and buffed it. After that, I took the car to my friend's detailing, and got ceramic coating done to it for easier washes and sun protection. I was satisfied with Gary and staff. ... Read More Google - Mar 11, 2024
Excellent selection and Awesome service!
I was not able to get what i wanted, but Mr. Hill tried his best to help me as much as possible. Thank you very much 🙂
We knew what we wanted and this dealership was fast, professional and efficient. Will be coming back to make my next purchase. Highly recommend this dealership.
The service at this dealership poor. Oil change took 2+ hours the first time, and 3+ hours the second time. We had a scheduled appointment. They lack professionalism and respect.
We had a memorable experience at Valey Lexus, it was my daughter's first car purchase and everything went smoothly.
If I could give ALEX 10 stars I absolutely would! His customer service was immaculate. I would highly recommend not only Alex but this dealership to do business with….everyone is so nice and professional. I will definitely be returning. THANK YOU ALEX YOU’RE AWESOME!!
I am SO impressed with Valley Lexus. Just received a short video from the service advisor on what they found and recommend. I have a bunch of reasons to not trust dealers or mechanics, and this video helps me push that skepticism back. I have an RX and GX, and find their parts people to be helpful and knowledgeable.
My husband and I had been talking about getting a Lexus for some time, and since I lost my Nissan to a crash, we decided to see if we should upgrade. We supposedly were going to just look, but I loved the safety features and the new technology built in the Lexus vehicles. Linda was great and was so knowledgeable and helpful. They came up with a good deal for us, and we decided to do a lease so we could trade it in after 3 yrs. I wanted a black body with red interior, so they traded with another store ... Read More Google - Dec 8, 2023
(Translated by Google) Very nice experience Manuel Gutierrez, an excellent Bilingual salesman and he helped us a lot in the purchase of our New Lexus, he explained everything to us very well, I received a lot ⭐⭐⭐⭐⭐ (Original) Muy bonita experience Manuel Gutierrez un excellent vendedor Bilingual y nos ayudo muchisisimo en la compra de nuestro Nuevo Lexus nos explico todo muy Bien de los recpmiendo mucho ⭐⭐⭐⭐⭐
Very rude and unprofessional. I took my ux for service and wasn't greeted, just ignored for 30 minutia until I said " hello is anyone here" then I was greeted by an angry woman saying " what do you need? Are you the owner of the rx, nx, whatever?" I should've left at that point. Never coming back again and I recommend you don't either.
The best dealership to buy a new Lexus in California!! Ron Fortt is just the best General Manager and works hard to get you the best deal possible and Manny our salesman was just awesome!! Drove home a brand new Lexus Hybrid and so happy and blessed to meet these guys!!
Staff unprofessional and missing. As a customer I dislike having to hunt employees down and well you finally see someone they are very unhelpful, especially Ed Sarkis, who was too important to speak to us directly. What an ongoing disappointment this place is and continues to be. The lost our business for good— 3 vehicles worth of ongoing service
Very nice staff and the car manager were very helpful great selection
just took my car (ES00) yesterday to dealership because lost my key fob and first they quote me around $500 from part department for parts and labor ,after took my car in that amount changed to $700 and also every key fob has another emergency key come with it and every body doesn't matter what brand you own ,come with that extra simple key ,but this guys charged me separately for that key($70) , i paid what ever they asked ,but was my last time to go to this place ,when i left feel like was cheated and now on i will ... Read More Google - Oct 4, 2023
We just purchased our first Lexus with Valley Lexus and the experience was like none we’ve had before. Manny, Dane, and Kenny were top notch with their knowledge and customer service. They helped us narrow down what we wanted and was able to ensure we got just that. Chris in finance was also friendly, knowledgeable and easy to work with. They all treated us like we were family and we feel happy to be part of the Lexus family.
I cannot say enough about the amazing customer service we received all around at valley Lexus. Manny is the person who helped us and he went above and beyond what was expected. We will 100 percent be visiting Manny and Valley Lexus for our next purchase.
Excellent customer service.
Very posiive vehicle purchase experience! Excellent communication, friendly staff, low pressure sale, professional service. Eddie the manager assisted us after hours when dealership was closed. I feel my patronage is truly valued. I highly recommend Valley Lexus of Modesto!
Excellent service. There was an issue with a misplaced wheel lock, but they handled it professionally while resolving the issue
HORRIBLE service ! Edmond Sarkis is the worst agent to have represent Lexus. Very rude, unprofessional, and shows no compassion for customers who literally spend thousands of dollars there. If i need real Lexus parts I’ll be going to another Lexus dealership instead. I’d rather commute then to have to see Edmond ever again!
The people & service were great!!!
Love my car, the service is great!
Thankful for Andrew Hoffman of Lexus in Modesto. With our busy schedule this man was able to help us. He pretty much did all the work for us. It’s hard to find real help nowadays so I’m glad that a person named Andrew Hoffman still exist. Definitely recommend this Lexus dealership.
What an easy process to buy my first vehicle! Mark was very easy going, no pressure during the test drive. He was very attentive to my orientation of the Lexus and made sure all my questions were answered.
Been there twice ,both times Nobody was there to help. Both times had to call customer service to reschedule an appointment. Trash customer service. Got gaslighted every time with them saying they’re short staffed. If you make an appointment don’t expect them to even bother with it. Complete waste of time
(Translated by Google) Excellent service, x seio, better prices than in the Santa Clara area. They treated us wonderfully h ģŕr es (Original) Excelente servicźr re h, x seio, mejores precios que en el área de Santa Clara. Nos atendieron de maravilla h ģŕr es
Nice Auto center. Nice waiting area in their Service Center. Had to get a new car battery for our 2010 Lexus 450h. $400 for a battery??
Don't ever buy from this dealer! They added "dealer adjusted" $10000 to the MSRP of 2023 Lexus RZ!
Just stopped in for some information. Very helpful, no pressure. I would go back if we were interested in one of their cars.
I have been a loyal customer to Lexus dealership in Modesto for over three consecutive years. The main reason for that was because of a relationship that I built with an amazing service advisor by the name of Elena. I am saddened that she is no longer at this location. I traveled over an hour to work with only her! I have worked with other service advisers at this location, but their PR skills lacked, and did not an effort to make the customer experience a pleasant one ; they would pressure you to purchase a package that wasn’t recommended , ... Read More Google - Jan 30, 2023
Their customer service department and staff are amazing.
Got the the 60k service on my 2008 IS-F and I was very pleased with how professional and kind they were. Ed the service manager was professional and was very polite and helpful answering questions about the service. Highly recommend this dealership and service center.
Great place hopefully inventory goes up soon
Horrible service I bought two 2022 RX350 I wish I never bought it in Modesto I called the office to service my vehicle and they treated me like garbage and she wouldn’t stop laughing on the phone. Go to Fresno Lexus they are extremely more professional and when servicing your car they treat you with respect and curiosity
Took my car on the 11th for service, came back and car sat in my garage while I went on vacation. Took it in again on the 18th and then noticed a massive deep scratch on my rear side panel. Called dealer and they sent me the snapshot of the so called inspection they did. I asked for the snapshot from the 11th and MAGICALLY they didn’t capture that side of the vehicle. Dealer manager said there is nothing they can do. It’s just mysterious how they manage to capture the vehicle after the damage was done but ... Read More DealerRater - Nov 18, 2022
I had a great first experience with Jacob in service. I will be back again for my next service!
Great product, great service, friendly knowledgeable staff. Can't ask for more.
Toyota has a much better waiting room
So helpful love the customer service I forgot her name she was helpful with my wheel lock lug part I needed in order for me to take my wheels off to get it fix.
Looking for a specific type of late model used car. Went to see Shawn (used car Manager) at Valley Lexus (who also owns BMW and Kia). He set me up with Kevin (salesman). They found me exactly what I was looking for in the BMW inventory. They brought the vehicle to Lexus and let me take it on an extended test drive.
They were very generous on their offer for my trade-in (considerably more than Carmax offered). Withing 3 hours they made me a fantastic deal and I drove off with my new (to me) vehicle.
I had a minor issue ... Read More DealerRater - Apr 18, 2022
Not washed out after oil change
Sad place sales people. Dont know the meaning of service sale manager no class just a punk You want hurt feels and to high a cost get over there
My car service light for oil came on. I thought it was odd, I have never seen that before in the 12 years I had my car, My husband looked under the hood and noticed the oil cap was not screwed on all the way and my engine cover was cracked. The only people that work on my car is Lexus. My husband put oil in it and it went off, when I told them I got the response I need a new timing chain cover. Okay well I’m no mechanic but that doesn’t seem right. I’ll make ... Read More DealerRater - Jan 19, 2021
David was amazing beginning of our car hunt to me driving it home.: Best customer service Ever. We drove from Sacramento to modesto because of David Lampkins.
Todd did a good job for us in the sales department, it was our first Lexus purchased. Overall experience was very good, hope to be back to make another purchase.
In and out fast,, very friendly, prompt service and explsined each and every item. Washed the car and cleaned inside of car too. great job
Have always had great service at Lexus Modesto. I'm on my 4th Lexus SUV. Have dealt with Ruben for years - he's a gem.
Disappointed in the person that made the appointment over the phone. I was told the first available was a 2pm appointment, I informed the person taking my call that I would need a loaner car to get back home to pick up my wife from work because there was a possibly that they would need to keep the car over night to preform service and repairs. Long story short no loaner car didn't get the cars clock fixed had to wait 2 1/2 hours and was late picking up my wife. It wasn't Elena Flores she treated me great.
The service department is truly impressive. Elena was professional, friendly, and very knowledgeable. She made sure that all of my needs were taken care of. What a great experience!
Always receive excellent service from all members of the team! Representatives addressed all my concerns and were quick to complete service. Hard to understand why the motor in my sunroof went out, I have never used it. Decided not to repair, $1200 too much for an item that’s not important to me.
The best experience. Tim was phenomenal! He was easy to work with and answered all of our questions. The buying experience was made pleasurable and easy.
Ruben was as great as he usually is. Everything was done on time. All Covid protocol was followed by everyone. All staff is always friendly and courteous
When picking up my car I had to wait a couple of minutes so I sat down and watched TV..Wheni I got home I realized I didn't have my phone..I went back to The Post Office where I had stopped after leaving ValleyLexus and the phone wasn't. Then I rushedback to Valley Lexus and told Ruben of my situation..We went out to the loaner car and it wasn't there..Ruben phoned and nothing..I went in to the cashier and it wasn't there..Ruben followed my and phoned again and there was my ... Read More DealerRater - Sep 22, 2020
Always excellent service. I needed to change my appointment time and the person I spoke to was very helpful to change the time. When I arrived for my appointment, the greeter was courteous and very helpful to what I had to say and needed. I will continue to use your dealership for my future needs.
Ruben is always friendly and explains things well. I love that I can receive text updates about my car while it’s being serviced. I also appreciate getting a Lexus loaner so that I can get to work while my car is being serviced.
Always excellent and friendly service. Always explains what’s going to be done. Clean waiting environment. This section should not have a minimum word requirement.
The service was great. Appointment process was a breeze. A loaner car was available , nice touch . Staff was attentive and friendly. Edmond was the advisor.
Thank you. Excellent service. Car was ready quickly. Staff was polite and courteous. All went well including that I noticed all measures were taken to keep customers safe during this season
EXTREMELY SATISFIED WITH THE SERVICE Everyone was so friendly and Helpful. I wouldn’t take my car anywhere else. Thank You to Edmond’s team
Great customer service. Provided a loaner while car was being serviced. Amazing staff and very helpful. Would definitely continue to use them for future services.
Awesome staff, David Lampkins knows exactly what he is doing to serve the customer. The staff make you feel at ease almost like you're not a customer rather a friend or family. This is my second time around with these guys and I got to say the buying experience just keeps getting better and better. I went to the Lexus dealer of Sacramento a few years ago but their salespeople are old and grumpy pretty much stating here is car do you want to buy it or no. If you want to be treated with respect and get a ... Read More DealerRater - Sep 3, 2020
Mr. Mac and Mr. Johnson and the entire sales staff made our purchase extremely enjoyable. I personally have been in sales for over 35 years, and actually like it on the other side. We will be back to purchase again HIGHLY RECOMMEND VALLEY LEXUS Matt Anderson
Met by Rueben who was very friendly and made sure all questions were answered. The waiting room and restroom were very clean. The service was done and the car was washed and cleaned, fueled. Everything was perfect. Thank you
Great friendly service, and very informative. I learned some additional information on my service options, that it was not only milage but the length of time between service. I now know that I need to be back every 6 months, even though I don't drive my car that much.
They worked me into the schedule on short notice because I was leaving on a roadtrip. They also provided a loaner car which I very much enjoyed.
Our family has had all of our Lexus vehicles serviced at this dealership for many years. Ruben Garza is an outstanding service rep. He always delivers 110% and is very knowledgeable.
Called on a vehicle and spoke with Josh. Answered all my questions with no pressure. Came back the next day with my wife and Josh explained and showed us everything we wanted to see about the vehicle. Sale was straightforward with no gimmicks and pretty much as easy as it gets. Very nice people to work with too. Two satisfied customers for sure.
Very happy all the time when doing the service at Valley Lexus specialty with Ruben Garza i give him 10 stars very accommodating see u soon
I've had my Rx400h for 14 years and always bring it to Valley Lexus for servicing. It has always been a pleasant experience . Whether sitting in the waiting room or behind the wheel of a loaner, I can always depend on Valley Lexus for dependable service. Ruben is a genius, and Ed is incredible.
My Service on my car was Excellent, with professional Service. Thank You I will see you again soon, and they even wash my car, what service
Great job as usual! Service was fast and car was returned to me clean . I have not been disappointed with the service from Modesto Lexus!
I bought my RX-350 over 10 years ago and have had all my servicing done at the dealership.Reuben has been very pleasant and easy to work with. Have not had many issues with the RX but the few that came up were addressed to my satisfaction. RX is always returned with all controls just the way it arrived and usually with a exterior wash. Satisfied customer.